Workhorse shall provide website hosting services (collectively, “Hosting Services”) to Client in accordance with the Proposal and/or Project Estimate executed between the Parties.
Workhorse hosting differs from traditional hosting in that we provide a “Website-as-a-service (WaaS)” product.
This means Workhorse maintains the uptime, security, and stability of your website application as well as the underlying hosting infrastructure.. This provides our clients with a secure, turnkey website ownership experience.
To achieve our security, stability, and uptime goals for your website, Workhorse may restrict and add functionality such as but not limited to:
- Restrict access to the database (usually MySQL)
- Restrict access to plugins
- Restrict access to theme modifications or installation
- Restrict access to the website codebase to developers who meet our compliance requirements
- Enforcing two-factor authentication on user accounts
At our discretion we may modify these policies and / or charge a technology fee to support secure third-party access to our systems or additional functionality.
Service Availability
Service Availability =
(total minutes Services are available) x 100
(total minutes in the month) – (Excused Downtime)
Excused Downtime
“Excused Downtime” means the length of time the Services are unavailable due to:
- Scheduled Maintenance;
- Emergency Maintenance;
- Non-production environments;
- Force Majeure events;
- The actions or omissions of you, your Authorized Users, or any third-party acting on your behalf or at your direction, including any unauthorized use of the services, or any use or configuration of the Services that exceeds Workhorse Marketing’s recommendations or advertised limits; and
- Third-party service downtime (including but not limited to APIs, CDN services, etc…)
“Scheduled Maintenance” includes any maintenance performed during an agreed upon maintenance window.
“Emergency Maintenance” means any maintenance performed outside the Scheduled Maintenance windows without advance notice where such maintenance is reasonably and urgently required to protect the integrity, availability, or security of any online systems.
SLA Credits
Client’s sole remedy and Workhorse’s exclusive liability under the Agreement shall be to provide Client with a credit equal to one (1) month of free Hosting Services.
Client acknowledges and agrees that Workhorse is not responsible for any loss of traffic, data, or sales. In connection with Client’s purchase of Hosting Services, Workhorse will use reasonable commercial efforts to provide you with prior notice of any issues regarding your website and planned maintenance.
Questions
If Client has any questions regarding the Hosting Services, Client may contact its dedicated account producer and Workhorse will use reasonable commercial efforts to respond to Client’s question in a timely manner.